The owner of the Challeng.ist online store (hereinafter the Online Store) is MO-RE Consult OÜ (registration code 14707766) VAT code EE102179693, located at Pärnu mnt 141, Tallinn. 11314 Estonia.

Validity of the sales contract, product and price information

The terms of sale apply to the purchase of services from the Online Store. The prices of the services sold in the online store are indicated next to the services. No hidden costs are added to the price. All prices of online store services are in euros.

Forming the order

To order a service, you must add the desired service to the shopping cart. All required data fields must be filled in to complete the order. The amount of the fee is then displayed on the screen, which can be paid securely through the following payment methods:

Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Visa/Mastercard card payments

NB! When paying with a bank link, be sure to press the “Back to the merchant” button on the bank’s page.

Payments are handled by Montonio.com. The seller does not have access to the customer’s bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the online store’s current account.

The owner of the online store is the responsible processor of personal data and transfers the personal data necessary for making payments to the authorized processor Montonio Finance.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.

NB! The buyer does not have the right to withdraw if the service has been provided at least 50% of the time at the time of withdrawal, according to võlaõigusseadus § 53 lg 4 to the listed conditions.

The customer can cancel the monthly order at any time. By emailing us with a cancellation request to that effect.

The right to file a claim

If it is a virtual service that can be repaired immediately, it is necessary for the customer to refer in writing and in detail to the deficiencies in connection with the delivery of the service. If the errors cannot be removed within a reasonable time, the owner of the Online Store undertakes to hand over the service to a new service provider with the appropriate qualifications without asking the Buyer for an additional fee.

If it is a training service provided on site or delivered online, which can be corrected immediately, the customer has the obligation to immediately and in detail refer to the deficiencies in connection with the delivery of the service. After the end of the training, within the specified time frame, the training service provider is obliged to eliminate the adequate deficiencies referred to by the Buyer.
If it is more about the need for additional training, it is not a mistake.

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer.

The online store sends notification letters related to the provision of the service to the buyer’s e-mail address only if the buyer is obliged to make payments for the next period or to respond to another question related to the delivery of the service.

The buyer can at any time opt out of receiving information about the delivery of services sent to e-mail by notifying him by e-mail.

Dispute Resolution

If the buyer has complaints about the Online Store, they must be sent to support@challeng.ist by e-mail.

If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can appeal to the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an application here. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the commission is free of charge.

The buyer can turn to the consumer dispute resolution platform of the European Union institution.